Highlight #1

Describe a key feature that sets you apart, solves a problem, or adds value to your users.

Highlight #2

Describe a key feature that sets you apart, solves a problem, or adds value to your users.

Highlight #3

Describe a key feature that sets you apart, solves a problem, or adds value to your users.

About the course

Use this to describe your product. Speak directly to your audience, address their challenges, and show them how your product provides a solution to their problems. Consider what might be holding your target audience back, and tackle those potential concerns upfront. Make sure you clearly state the practical benefits your audience will gain from your product. Share a glimpse of your expertise or the special approach that sets your product apart from the rest. Don’t forget to add a clear and simple call-to-action so that your audience knows exactly how and where to sign up!

Your Name

Introduce yourself to your audience. How did you become an expert in your field? What challenges did you face on your way to success? How did you overcome them? Why are you excited to share your knowledge? What is your biggest goal with regards to teaching?

Curriculum

10 Chapters · 49 Lessons

  1. 1
    1. (Included in full purchase)

      Part 4 Introduction & Learning Objectives

  2. 2
    1. (Included in full purchase)

      Part 4 - Module 1: Org Structure, Roles & Responsibilities

    2. (Included in full purchase)

      WORKBOOK: Org Structure Roles & Responsibilities - P4M1

    3. (Included in full purchase)

      Understanding Modern CS Org Models - P4M1V1

    4. (Included in full purchase)

      Designing Your Team for Scale - P4M1V2

    5. (Included in full purchase)

      SUPPLEMENTAL MATERIALS: Org Structure Roles and Responsibilities - P4M1

  3. 3
    1. (Included in full purchase)

      Part 4 - Module 2: Stakeholder Cadence & RACI

    2. (Included in full purchase)

      WORKBOOK: Stakeholder Cadence & RACI - P4M2

    3. (Included in full purchase)

      The Power of Alignment - P4M2V1

    4. (Included in full purchase)

      Designing Your Cadence and RACI - P4M2V2

    5. (Included in full purchase)

      SUPPLEMENTAL MATERIALS: Stakeholder Cadence and RACI - P4M2

  4. 4
    1. (Included in full purchase)

      Part 4 - Module 3: Content & Customer Education

    2. (Included in full purchase)

      WORKBOOK: Content & Customer Education - P4M3

    3. (Included in full purchase)

      Content is the Engine of Digital CX

    4. (Included in full purchase)

      Scaling Education Governance - P4M3V2

    5. (Included in full purchase)

      SUPPLEMENTAL MATERIALS: Content & Customer Education - P4M3

  5. 5
    1. (Included in full purchase)

      Part 4 - Module 4: Customer Community

    2. (Included in full purchase)

      WORKBOOK: Customer Community - P4M4

    3. (Included in full purchase)

      Community as a CS Strategy - P4M4V1

    4. (Included in full purchase)

      Designing & Launching Your Community - P4M4V2

    5. (Included in full purchase)

      Measuring Community Impact - P4M4V3

    6. (Included in full purchase)

      SUPPLEMENTAL MATERIAL: Customer Community - P4M4

  6. 6
    1. (Included in full purchase)

      Part 4 - Module 5: Risk & Failure Playbooks

    2. (Included in full purchase)

      WORKBOOK: Risk and Failure Playbooks Workbook - P4M5

    3. (Included in full purchase)

      Why Digital Programs Break - P4M5V1

    4. (Included in full purchase)

      Designing Your Risk Playbook - P4M5V2

    5. (Included in full purchase)

      SUPPLEMENTAL MATERIALS: Risk and Failure Playbooks Workbook - P4M5

  7. 7
    1. (Included in full purchase)

      Part 4 - Module 6: Team Training & SOPs for Digital Workflows

    2. (Included in full purchase)

      WORKBOOK: Team Training & SOPs for Digital Workflows - P4M6

    3. (Included in full purchase)

      Training Your Teams for the Digital Age - P4M6V1

    4. (Included in full purchase)

      SOPs for Consistency & Clarity - P4M6V2

    5. (Included in full purchase)

      SUPPLEMENTAL MATERIALS: Team Training & SOPs for Digital Workflows - P4M6

  8. 8
    1. (Included in full purchase)

      Part 4 - Module 7: Scaling Empathy by Systematizing Exceptional Moments

    2. (Included in full purchase)

      WORKBOOK: Scaling Empathy - P4M7

    3. (Included in full purchase)

      The Art of Scaling Empathy - P4M7V1

    4. (Included in full purchase)

      Building the System for Delight - P4M7V2

    5. (Included in full purchase)

      SUPPLEMENTAL MATERIALS: Scaling Empathy - P4M7

  9. 9
    1. (Included in full purchase)

      Part 4 - Module 8: Internal Change Management - Selling the Shift

    2. (Included in full purchase)

      WORKBOOK: Internal Change Management - P4M8

    3. (Included in full purchase)

      Why Digital CX is 80% People and 20% Technology - P4M8V1

    4. (Included in full purchase)

      Selling the Shift - P4M8V2

    5. (Included in full purchase)

      Building Change Champions & Sustaining Momentum - P4M8V3

    6. (Included in full purchase)

      SUPPLEMENTAL MATERIALS: Internal Change Management - P4M8

  10. 10
    1. (Included in full purchase)

      Part 4 - Module 9: The CSM as a Customer - Designing the Internal Digital Cockpit

    2. (Included in full purchase)

      WORKBOOK: The CSM as a Customer - P4M9

    3. (Included in full purchase)

      Your Most Important Customer is Internal - P4M9V1

    4. (Included in full purchase)

      The Internal UX Audit - Identifying DRIP - P4M9V2

    5. (Included in full purchase)

      From Alerts to Action: Building the Playbook Engine - P4M9V3

    6. (Included in full purchase)

      SUPPLEMENTAL MATERIALS: The CSM as a Customer - P4M9

What people are saying

Testimonials build trust — fast. Edit this section to show how your product is making a difference and help your audience purchase with confidence.

”
Text-only testimonials are quick to scan and can highlight the value of your product at a glance.
Jessica L.

Las Vegas, NV

The combination of text and imagery make the testimonial feel more personal and credible.
Ashley T.

Working mom

”
Finally, a handbook that makes photography feel simple! It covers everything from camera settings to post-processing in a way that actually makes sense.
Anna W.

Amateur photographer

Add a clear and direct call-to-action

Seal the deal with a bit more content that supports the main call to action.

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